PRIVACY POLICY

Our privacy policies are very simple and down to earth. We respect our member's personal information. Needless to say, protecting personal information and using it for the benefit for our subscribers is our main concern. In order to help us serve you better we have provided you with a little questionnaire involving your personal details. This little data generated on your part, will enable you to avail services from our side. A technical support query via email or telephone can be solved by furnishing your email id, requisite hardware and software details and a brief explanation about your PC problem. All information given completes our registration process. This data helps you to make contacts with us on a regular basis. Further, the contact details provided by our customers will entitle them to certain promotional offers made by us from time to time. You will also be notified about your membership renewal if the membership period is going to expire. Our subscribers are also free to interact with us for their valuable inputs regarding the quality of service they would like to receive in future. The feedback will act as a booster and prepare us for a successful venture in the days to come.

In order to become a member one must pay the requisite fees. Very often it so happens that a person cannot comprehend the payment terms and conditions. Keeping this in mind, for the benefit of our yet to be members, simple payment mode has been fixed. The user name, credit card number and its expiry date is what is required by us for billing purposes.

Technical data regarding the purchase date of your PC, the model number, hardware/software configurations etc., are a must for us to provide you with a prompt and personalized service. Facilities management is our core competence so regular technical update ensures you of a fast track support from our side.

All data collected through the Website is stored on secure servers. We have stringent security and confidentiality procedures to safeguard and secure the information we collect online. We will endeavour to take all reasonable steps to prevent unauthorized access or disclosure of your personal information. We disclose some information to employees in order to fulfill our service to you. We treat your information with confidentiality and any passwords or personal data we may have will only be used in order to fulfill your technical support request. We do not share your information with third parties for marketing purposes.

Caldera Tech is not responsible for up keeping of the customer data and other software which may be stored on your PC. Thus, clients are advised to ensure that their data is secure before approaching for any services provided by us. Under no circumstance Caldera Tech will be liable for any loss of data. Thus, the sole responsibility of maintaining data lies with the customer himself.

The services provided by us will come with a warranty. Best possible solution will be put forth to you for solving any PC related problems. The clients are required to notify us within five working days if their problem persists. Once again our technical expert team will try to sort out the problem faced by your computer without any extra payment to be incurred from your side. In spite of our best efforts, the result is found to be unsatisfactory then a refund will be provided. No other warranty is provided and the members should be clear regarding the aforesaid matter.

Caldera Tech can also monitor and record the problems faced by their clients for future interaction. An acknowledgement by the members for monitoring serves the purpose.

In case a client decides to withdraw his membership, he has to give in writing or emailing his request for the cancellation and termination of our services. All the amounts for the services rendered have to be made in full prior to agreed cancellation date. The clients are expected to make timely payment for the services provided failing which Caldera Tech reserves the right to discontinue their services immediately.

Modification to the services provided might be required. Thus, even without the consent of the clients, there can be a suspension and withdrawal to the services which were previously provided.

You have the right to see your personal data that we hold. You will need to send us your request in writing. We will require verification of your identity. If you are concerned that any of the information we hold on you is incorrect or you want to rectify the same , please email us at any time to support@calderatech.com

Caldera Tech uses cookies to extract information about client's preferences. In turn, a personalized touch is given to the members. A third party is appointed by Your Online PC Doctor to place cookies onto the member's computer. An automatic generation will help us in understanding how our site is used by our clients.

Impromptu services on our part require an update and accurate information to be furnished by our clients. Thus, we request you to list your preferences and other information as and when it is applicable. We give utmost priority to our customer preferences. On the basis of market survey and your listed preferences we try to adapt our services so that you get maximum benefit.

Privacy manager will always be there to reply to any of your queries regarding security related topics. You can be rest assured that we will try to respond to your queries within five working days.

Last, but not the least, our privacy policy is subject to change in accordance with technological advances and also an improvement effected in the quality of our services. Intimation will be put forward on this site and our clients will be given an option to withdraw if they find the shared information being unsuitable for them.

This Privacy Policy forms part of our Terms and Conditions and will help you to understand how your personal information collected when you use the Website. If you have any questions please email at support@calderatecch.com

By using or viewing the Website or by placing an order with us, you acknowledge that you have read and you agree to the terms of this Privacy Policy.